Terms of Service
By accessing the website at https://twistedwunder.co.uk, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
“Company” Means Zakchloe Ltd (Registered In England and Wales under No. 09879567 whose registered office is at 13 Hessel Street, London, E1 2LR, United Kingdom; “Customer” Means the individual, firm, company or other party with whom the company contracts; “We/Us/Our” Means Twisted Wunder trading as Zakchloe Ltd; “Contract” Means a contract for the purchase and sale of goods; “Goods” Means any goods and any instalment of the goods or any parts for them which the Company has agreed to supply under the Contract;
Goods, Pricing and Availability
Every product bought is sold subject to its product description. We always strive to ensure that all the product details, prices and descriptions on our website or in any marketing material are accurate at the time of entering them into our systems or printing our materials. In the event when the website does not reflect the position exactly at the point an order is placed, we will try to correct any mistakes as quickly as possible and inform the Customer of them so that you may either confirm your purchase or cancel your order. Pre-order items, for orders which include a pre-order item (an item which is currently out of stock but due in shortly), we shall despatch those items which are in stock immediately and the pre-order items as soon as we receive stock at no additional charge to you.
We try as much as possible to ensure web pictures truly reflect the products colours but sometimes you may see a colour variation in the products from how they appeared on your screen due to factors such as monitor settings and/or photographic lighting used.
Please be aware of any product care instructions included within the product descriptions on our website. We cannot be held responsible for any goods that have been damaged as a result of not being cared for as per our guidelines and recommendations and therefore will not be able to issue a refund or replacement.
Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions. Price Adjustment Policy, We are unable to offer a price adjustment on items originally purchased prior to them going in a sale and once an item has been purchased in a sale, no price adjustment will be offered should the item be reduced in price further.
Please be aware that you will be charged for the whole value of your order as soon as you place it, not after you have received the goods. This is also the case for items which are not yet in stock and you pre-order.
We endeavor to use a reliable and efficient delivery service and as such, the logistics company we work with will use a considered selection of couriers. The courier selected for each delivery will depend on size, weight and number of parcels and the delivery time you have selected. Delivery charges will vary depending on the service and are subject to change depending on the size and weight of your parcel. Should there be a change, our customer services department will contact you prior to delivery to confirm you would still like to proceed with your purchase. Before you submit your order please ensure you have entered the correct delivery address details as any errors could result in additional delivery charges.
Important Information: For next working day delivery and next working day AM, the order must be placed by 12pm the previous working day. Only Monday to Fridays are classed as working days. If a next day delivery order is placed after 12pm on a Friday, it will not be dispatched until the Monday, with the exception of Bank Holidays. During the order process you can request that the parcel is left with a neighbour or in a safe place. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 7 working days of receiving the parcel.
Our delivery charges quoted will apply to Mainland UK only. Different prices will be charged for deliveries to the Isle of Wight, Isle of Sicily, Northern Ireland, Dublin, Highlands and Islands. All prices quoted and charged are in Great British Sterling (GBP) and include the 20% UK VAT (Value Added Tax).
Risk & Ownership
Risk of Goods (responsibility of Goods) is transferred at the point of delivery; Ownership of Goods is transferred once Goods are paid in full and delivery has taken place.
Faulty, damaged or incorrect Goods
For any faulty or damaged Goods, please take a photo and email us within 24 hours of receiving the goods at firstname.lastname@example.org. Please do not simply return damaged or faulty goods without contacting us first. For incorrect Goods please contact the Company within 48 hrs of receiving the Goods.
Cancelling and Returning Goods
We hope that you are delighted with the goods you have purchased from Twisted Wunder, however, in the event of any disappointment, you have 28 days in which to return an item. You are responsible for the cost of returning your item(s) to us, unless you have received a faulty, damaged or wrongly despatched item. Please provide photos and a proof of purchase when you do so. Goods must be returned in their original packaging with the proof of purchase included in the package. Please ensure you repack the goods carefully as we cannot be held responsible for any goods damaged on their way back to us. We will inspect the returned item and notify you of your refund or replacement via email. We try to process returns as soon as possible but please allow up to 7 days for us to do so, especially during busy periods.
- Permission is granted to temporarily download one copy of the materials (information or software) on the Twisted Wunder website for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence you may not:
- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on the Twisted Wunder website;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or "mirror" the materials on any other server.
- This licence shall automatically terminate if you violate any of these restrictions and may be terminated by Twisted Wunder at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.
In no event shall Twisted Wunder or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the Twisted Wunder website, even if Twisted Wunder or a Twisted Wunder authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Accuracy of materials
The materials appearing on the Twisted Wunder website could include technical, typographical, or photographic errors. Twisted Wunder does not warrant that any of the materials on its website are accurate, complete or current. Twisted Wunder may make changes to the materials contained on its website at any time without notice. However Twisted Wunder l does not make any commitment to update the materials.
Twisted Wunder has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Twisted Wunder of the site. Use of any such linked website is at the user's own risk.
Twisted Wunder may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
In this clause “Force Majeure” means an overpowering force itself, which prevents the fulfilment of a contract. If the Company is affected by Force Majeure it shall promptly notify the other party of the nature and extent, and will not be liable to the customer and not deemed as in breach of these conditions.
These terms and conditions (“Terms”) apply to each purchase of goods made from our website https://twistedwunder.co.uk/. These Terms also cover emails and any other promotional material such as catalogues. We may change or update these Terms occasionally and will publish changes on this website. By placing an order, the Customer agrees to be bound by these terms and conditions. If you do not agree with them you should refrain from placing an order with us. If you have any questions relating to them please contact our customer services department by email email@example.com. These Terms and Conditions may be revised at any time. We would advise the user check them regularly.
Law and Jurisdiction
The formation, performance, validity and all aspects of the Contract shall be governed by the laws of England and the parties submit to the non-exclusive jurisdiction of the English Courts.